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Circulation

Find information on item limits and loan periods at Services --> Circulation --> Borrow from Us.

 

Find information on late and replacement fees at Policies--> Fines & Fees.

Find information on Interlibrary Loan at Services --> Borrow from Other Libraries.

 

Find information on services for Distance Education Students in our Get Help--> Library FAQs

Checkouts

Hold Shelf ILL Illiad Interlibrary loan UW Request "on hold" Lenox

DVDs Video games CDs audiobooks 

board games boardgames kits

special education kits early childhood education GORT CTOPP comprehensive test of phonological processing WJ4 woodcock johnson WIAT gray oral reading test key math wechsler individual achievement tests peabody picture vocab

Technology Checkouts

laptop laptops tech technology

video game wii playstation ps3 ps4 ps5 switch xbox xbox 360 nintendo

iPad iPads

digital projector gopro video camera hovercam jvc camera oculus go VR headset lenovo mirage drawing tablet nibs 360 microphones

Returns

Technology returns

Renewals | Lost Laptops

Even though we loan laptops out for a lengthy period (30 days) and offer ample renewals (up to 2 times, without staff approval) laptops will occasionally go into “lost” status.  When that happens, an email will be sent to the patron warning them that if not renewed or returned the laptop will be deactivated.  If that happens, the laptop will become unusable and must be returned to the library. These emails are sent on Mondays from the CircDesk email, and the HelpDesk is CC’d so that they can create a ticket to track the situation. It is important to understand that these emails are in addition to overdue and lost emails sent from Alma.

When a laptop that has been allowed to go “lost” is returned or a patron contacts the CircDesk about a renewal, it will fit into one of 3 categories. 2 categories can still be renewed or returned and immediately checked out to another patron, 1 category cannot be renewed or checked out again.

  1. Lost but Not Warned: Since warning emails are, in general, sent out on Mondays, a lost laptop may be returned before an email has been sent.  These laptops will be recognizable by an absence of notes in the Fulfillment field.  In other words, there will not be an INC# number or a notation about de-activation. For these laptops nothing additional need be done, simply check them following the normal steps for lost items.  The laptop can be returned to the cabinet and circulate again.
  2. Lost and Warned: The Monday after a laptop has gone into lost status the patron will be sent an email explaining that if the laptop is not returned or renewed within a specified period, it will be deactivated. Laptops at this stage will be indicated by an INC# in the fulfillment note and may be renewed for the patron. If the patron chooses to return the laptop, nothing additional needs be done, and the laptop can be returned to the cabinet and circulated again. It is appreciated, but not required, that a Tech Problems email, including the laptop number, be sent to fragolap@uww.edu. (We run a daily report to check for these returns.)
  3. Lost and Deactivated: If a patron has been informed that their laptop is in lost status and has been asked to return or renew it but has not done either, their laptop will be deactivated.  This is done in conjunction with ITS and will be noted in the Fulfillment notes of the item.  This will be noted in the fulfillment notes, which will appear in the return screen when the barcode is scanned. These cannot be renewed or checked out to another patron and need to be routed to Systems (with a Tech Problems email containing INC# & laptop #) upon return.
    Screenshot of Fulfillment note

When a student asks to renew a lost laptop, whether in person, via email or by phone, follow the steps below. Most Circ students will need to alert a staff member to do this.

  1. Go into the patron’s Alma record.
  2. Click on the barcode of the lost laptop.
  3. Click on the Notes tab and read the notes.
    1. If the notes DO NOT indicate that the laptop has been deactivated, i.e. no note or a note only with an INC# 
      1. Proceed to Step 4
    2. If the notes DO indicate the laptop has been deactivated, i.e. BOTH an INC# AND “deactivated” text, the laptop CANNOT be renewed
      screenshot of note with BOTH an INC# AND “laptop has been deactivated” text  
      1. Tell the patron the laptop cannot be renewed and must be returned.
      2. If/when the laptop is returned
        1. Send a Tech Problems email, including the laptop number, to fragolap@uww.edu
        2. Set laptop on the left most cabinet in the equipment room with a note.
  4. Renew Laptop
    1. In the patron’s record and click the “…” for the laptop in question
      screenshot of 3 dots
    2. Select “Found Item” so it will no longer appear as lost
      screenshot of found item
    3. Change Due Date
      1. Check the box next to the item and then click Renew Selected
      2. If the item cannot be renewed, click Change Due Date, and select the date 30 days in the future.
        screenshot of change due date process
  • In-person renewals: If a patron brings an item back to Circ to be renewed (and it is not a lost laptop), go over how to renew the item through My Account.
  • Special Education Reserve Materials cannot be renewed or checked out for longer than the initial period unless the patron has permission/email from the faculty or department giving special permission (this is rare).

Displays

Designated User

Faculty/staff can designate another person to check out items on the faculty/staff account. Find the Designated User Permission form from the Library's homepage by going to Services--> Forms. The form will ask for the ID number of the faculty/staff person granting permission and the ID number of the designated user. 

Forms can be submitted same day as the intended check out. The designated user will have to present their own HawkCard to complete the check out.