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Systems & Technical Services

For Non-Systems Staff

Reporting Equipment Issues

To let Systems know that you or a patron have experienced problems with a piece of equipment, simply send email to fragolap@uww.edu with the subject line of TechProblems. This will get the issue into a queue that all the Systems staff can see.

In the body of the email, please include a brief but informative explanation of the issue. Important things to include are:

  • Name of the device (i.e. AN2201-01-LP or Printer L2101-01-PRN)
  • Troubleshooting steps taken, if any
  • Program or action being used
  • Any additional information you think might be helpful in investigating the issue.
  • If the issues is with Citrix (virtual app), include the:
    • student’s NetID
    • Class
    • Instructor’s Name

If the issue is with your staff device or instruction lab, also include 1 or 2 times that it would be convenient for someone to look at the issue.

If the device in question is from the circulating equipment collection, leave it on top of the left most laptop cabinet in the equipment room with a note that a TechProblems has been sent.

For Systems Staff