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Resource Status Dashboard: Home

This guide will internally display any issues we are having with our resources, including an easy access form to report a new problem.

Outstanding Issues

ClinicalKey articles randomly not linking properly from Primo  (2022-04-06)

Problem:  When searching for articles that produce a link for "CLinicalKey (UW-Madison Shared), it may produce an error that it can't find the article -- even though it exists and all the metadata being sent is correct.  It seems very random, and it isn't just WW because GB is experiencing the same thing.

Workaround:  Go directly into resource and find the article that way.  Madison has contacted ExLibris.


Education Research Complete missing some journals  (2021-07-06)

Problem:  Education Research Complete appears to be missing several random journals, while still having over 2000 present. These also show won't show up on Journal A-Z list nor will it find those articles in Primo.

Workaround:  Go directly into resource. ExLibris contacted to get correct holdings.


Ad Age & Ad Age Data Center error (2021-02-02)

Problem:  When trying to access Ad Age & Ad Age Date Center you receive an Account Center page with the error message "The key you provided is not valid."

Workaround:  None.  Working with Vendor.


ProQuest "Cite" error  (2021-02-02)

Problem:  In any ProQuest database, when using APA 7th for "Cite", you receive error "An error occurred accessing the QuikBib Service."

Workaround:  None.  ProQuest is aware and working on fix but do not have an ETA.

Jurimetrics indexed in Primo but missing from Gale  (2022-04-04)

Problem:  Primo is correctly indicating we have access to articles in Jurimetrics, but there are several entire issues missing from Gale. A ticket has been opened with Gale to load the missing content.


  • 2014, Volume 54, Issue 2
  • Mar 2018, Vol. 54, No.3
  • July 2018, Vol. 58, No. 4
  • Dec 2018, Vol. 59, No. 1
  • Jan 2019, Vol. 59, No. 2
  • Apr 2019, Vol. 59, No. 3


  • Jan  2016 Vol. 56 No. 2 is mismarked as Dec 22, 2016

Workaround:  None. Gale is the only provider of this journal in our resources.


American Communication Journal appears to not be indexed in Primo  (2021-05-25)

Problem:  When searching Primo for articles in this journal, Primo does not find anything -- even on Expand Beyond UWW.  We have access to this journal through Communication & Mass Media Complete and I have verified that the articles exist with full-text.

Workaround:  Go directly into Communication & Mass Media Complete from the Database A-Z list or the journal from the Journal Search page.  Then perform your article search.


New Catholic Encyclopedia  (2021-03-04)

Problem:  Primo displays 16 separate links with the exact same label under one main record, but each link takes you to separate volume with no way of knowing which volume you are going to.  ExLibris and Gale are going back and forth about "is it a problem", "whose problem is it", etc.

Workaround:  None, for direct link into the resource.  On the Gale side there is no primary record for the ebook; just each volume as a stand alone.

There are separate entries for each "article" in the encyclopedia, so doing a Research@UWW will find those entries.  But they will have duplicate links sending you to the exact same page.  Confusing, but gets you where needed.

Resolution:  (2022-03-08)  Unresolvable, according to ExLibris.  Gale has the same ISBN for each of the volumes, so when they send the data to ExLibris there is no way to stop them from merging together as one main "title", but the links remain separate because they have unique URL's.  ExLibris has requested Gale to make ISBN's for each volume, but doubtful that will happen.

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