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Link Directly to Online Articles, Ebooks, & More: Potential Problems

Proxy Server

Occasionally, people have difficulty successfully logging in through the proxy server. This is usually due to irregularities with their last name, such as a name change, hyphenation, or long length, or having a firewall on their computer. Try these solutions:

Name issues:

  • Call the Reference Desk at 262-472-1032.

Firewall issues:

  • Switch browsers - for example, try Firefox or Chrome instead of Internet Explorer. You can download Firefox, download Chrome, or download many other browsers for free. (Using Internet Explorer is not recommended.)
  • Contact your firewall administrator or internet service provider about opening ports 2048 and 9443.
  • As a temporary fix, change the link in the address bar from port 9443 to port 2048
    https://libproxy.uww.edu:9443/login?url=... →
    http[no s]://libproxy.uww.edu:2048/login?url...
  • Try using the campus Virtual Private Network (VPN) by going to http://vpn.uww.edu and logging in with your campus Net-ID, then go to the Library web site in the inner window and retry the database link.
  • Try setting up a virtual desktop by following these Citrix instructions

If you still cannot log in after trying the options outlined above, please contact a Reference Librarian for assistance, either in person at the Library's Reference Desk, by telephone at (262) 472-1032, or by email via Ask a Librarian webpage. If it is your student experiencing login issues, please have them contact us directly using one of these methods.

More information about off-campus access issues may be found on the Troubleshooting Guide.

Long URLs/links

Desire2Learn® cannot handle long URLs and sometimes breaks them up, causing the links to be unusable. The way to solve this problem is to make the URL shorter.

Some websites that do this are http://geturl.uww.edu, http://goog.gl, http://bitly.com, and http://tinyurl.com/ .

How it Works: Enter a URL/link with the proxy server coding attached in the text field provided and click on the button/link provided. The free service then creates a very small URL that will not break into smaller sections and never expires.

For example: This 101 character link: https://libproxy.uww.edu:9443/login?url=https://search.proquest.com/docview/110390924?accountid=14791 

transforms into the 28 character https://tinyurl.com/y7toomr2 .