Occasionally, people have difficulty successfully logging in through the proxy server. This is usually due to irregularities with their last name, such as a name change, hyphenation, or long length, or having a firewall on their computer. Try these solutions:
If you still cannot log in after trying the options outlined above, please contact a Reference Librarian for assistance, either in person at the Library's Reference Desk, by telephone at (262) 472-1032, or by email via Ask a Librarian webpage. If it is your student experiencing login issues, please have them contact us directly using one of these methods.
More information about off-campus access issues may be found on the Troubleshooting Guide.
Desire2Learn® cannot handle long URLs and sometimes breaks them up, causing the links to be unusable. The way to solve this problem is to make the URL shorter.
How it Works: Enter a URL/link with the proxy server coding attached in the text field provided and click on the button/link provided. The free service then creates a very small URL that will not break into smaller sections and never expires.
For example: This 101 character link: https://libproxy.uww.edu:9443/login?url=https://search.proquest.com/docview/110390924?accountid=14791
transforms into the 28 character https://tinyurl.com/y7toomr2 .